In order to keep you as a satisfied customer, we must meet more than your technical needs. We must also be considerate, caring, attentive and responsive. We, the people who are Xerox, will:

• Treat you like a person, not a corporation
• Return your calls promptly
• Provide the level of service you expect and require, including quick response in emergency situations
• Seek to add value to your business through smart document solutions

By keeping this promise, we want to gain and keep your confidence, and continually earn the reputation as one of the world’s great companies.
If we disappoint you in any way, please tell us so that we can make things right.